winbeat Support and the official contact center

Dhaka-based winbeat Support team takes questions 24/7; if you have issues with bKash, Nagad, Rocket, start here.

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winbeat Contact number

4 offices, 3 channels, and quick responses

4.8 / 5

Average rating

70,513

Review

1.1M+

Active users

99.9%

Uptime

winbeat Help available at 4 offices

Location-based teams, different tasks

Dhaka Office

Dhanmondi, Dhaka 1205, from 9am to 9pm, handles login, verification, and account lock resolution issues

Chattogram Support Desk

Agrabad Service Zone 10am to 8pm; payment status and bKash issue checked

Khulna Help Desk

Khulna City Corridor from 9am to 6pm; App setup, APK installation, and device help provided

Sylhet Contact Cell

Jindabazar area 11am to 7pm; promo queries, account details, and Help Center tickets accepted

3 quick contact channels

Same question, different path

Support ticket

Tickets open in 5 minutes at the help center; screenshots speed answers

Email support

Account, resets, and technical issues; write and send; Dhaka team reviews

Social update

New notices arrive on winbeat Facebook and winbeat Telegram; useful for live updates

When to seek help

Follow the right path

Login issue

Forgot password? first open the winbeat Login page, then ticket

App install

If APK won't run, check device permissions; setup on Android 8+ phones is quick

Payment questions

For bKash, Nagad, Rocket issues, provide the transaction number for easier verification

4 steps to get winbeat Support

Starts very soon

Step 1

Describe the problem

Step 2

Attach screenshot or number

Step 3

Support team reviews it carefully

Step 4

Responses return in Dhaka time

What is in the help center

318+ topics organized separately

Account questions

Name, phone, and security settings answers

Technical guide

App, browser, and network issues compiled

Local information

For Bangladesh users, bKash, Nagad, Rocket are shown separately

View these before contacting

Many answers in 2 minutes

See office hours at winbeat Contact
Read common questions in winbeat Help
Check notices from the winbeat App

If your problem involves Login, App, or payment, first check that section here

For direct access, get the winbeat App

Many Dhaka users submit tickets from the app

Download winbeat App Get APK now

If the final step has an issue, return to winbeat Support; the team will assist.